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I've been thinking about these sorts of questions a lot in relation to our current disruption in web search. See some of my musings in [Towards “benchmarking” democratization of good search](/2023/12/04/towards-benchmarking-democratization-of-good-search/) and [Who is going to try to make web search better?](/2023/12/05/who-is-going-to-try-to-make-web-search-better/)